Harvard Business Review <br/><br/>
Harvard Business Review on Customer relationship management 

 - USA  Harvard Business School Publishing Corporation  2002 
 - 192 
<br/><br/> 0 
<br/><br/> Co- opting Customer Competence Ge Inside the Lives of Your Customers The Old Pillars of New Retailing Want to Perfect Your Company's Service? Don't Homogenize, Synchronize? Firing Up the Front Line Preventing the Premature Death of Relationship Marketing See Your Brands Through Your Customer's Eyes 
<br/><br/><label>ISBN: </label>13:978-1-57851-699-5 
<br/><br/><label>Subjects--Index Terms: </label>Harvard Business Review 
<br/><br/><label>Dewey Class. No.: </label>658  / H-24