o manage business operations – let alone innovate – amid frequent restructurings, outsourcings and retirements, leaders must quickly capitalize on hidden know-how (knowledge). That is, know-how that lives inside their organizations or networks – in the teams, processes and experts that comprise them. Yet, many organizations are coming up short in this race. Knowledge sharing and transfer have been reduced to reports, e-mails and tweets replacing vital personal interaction. The lack of meaningful conversation coupled with intense fragmentation across organizations and networks has left leaders floating in a sea of information and ideas without a map to channel insight into action.
Charter 1 Knowledge Jam Rationale Solving Thorny Problems Charter 2 Knowledge Jam Basics Charter 3 Discipline 1:Faciltation Charter 4 Discipline 2: Conversation Charter 5 Discipline 3: Translation Charter 6 Bespeckled,Married, and Emancipated Charter 7 Knowledge Jam Heritage Charter 8 Comparing Knowledge Jam To other Knowledge-Carture Methods Charter 8 Comparing Knowledge Jam To other Knowledge-Carture Methods
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9780470876817 Sharing Hidden Know-How: How Managers Solve Thorny Problems With the Knowledge Jam Katrina Pugh